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Pixelize

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Delight your customers with faster resolutions

The all-in-one support platform that helps your team track, manage, and resolve tickets without the chaos.

Example dashboard. Ticket counts, subjects and people shown are sample data, not real customer records.

Everything at a glance — zero guesswork

Real-time metrics and visual analytics give your team instant clarity. Know exactly what's open, overdue, or at risk the moment you log in.

📊

Live Metrics

Total, open, closed, and overdue ticket counts update in real time — no refresh needed.

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Status & Priority Charts

Pie and bar charts for status distribution, priority breakdown, and assignee workload in one view.

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Quick Access Lists

Recent Activity and My Tickets panels surface the most relevant tasks immediately.

Example dashboard. Ticket counts, subjects and people shown are sample data, not real customer records.

Work the way your team thinks

Switch between Kanban, List, and Table views instantly. Drag and drop tickets across statuses, browse cards, or crunch data in a spreadsheet-style layout.

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Kanban Board

Visual drag-and-drop workflow. Move tickets through Open → In Progress → Done with a single drag.

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List & Table Views

Card-based list for quick browsing, or a structured table view for power users who need dense data.

Example dashboard. Ticket counts, subjects and people shown are sample data, not real customer records.

Data-driven decisions made easy

Export beautiful PDF or Excel reports. Monitor SLA performance, response times, and customer satisfaction metrics at scale.

Example dashboard. Ticket counts, subjects and people shown are sample data, not real customer records.

Everything your support team needs

From ticket creation to resolution, Pixelize Tickets has every tool built in — no integrations needed to get started.

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Shared Inbox

Collaborate with your team on every incoming request from a single unified view.

Multi-channelLabels
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Boards & Swimlanes

Drag tickets across swimlanes with WIP limits and a board order that persists for the whole team.

SwimlanesWIP limits
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Agile Reports

Burndown, velocity, cumulative flow, control chart and sprint reports, built from your own ticket history.

BurndownVelocity
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SLA Tracking

Never miss a deadline with automated timers and breach alerts built into every ticket.

TimersAlerts
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Time Tracking

Log work against any ticket. Worklogs roll straight into the burndown and sprint reports.

WorklogsEstimates
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REST API & Webhooks

Issue personal access tokens for the REST API, and send signed webhooks to your own services on ticket events.

Access tokensSigned webhooks

Seamlessly move from issue to resolution

A streamlined, four-step process built for modern support teams who value speed and clarity.

1
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Create

Open a ticket with rich text, attachments, and due date.

2
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Assign

Route to the right team member and add watchers easily.

3
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Track

Monitor progress on the Kanban board in real time.

4
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Resolve

Close the ticket and auto-log SLA status for reports.

See Pixelize Tickets in - Action

Schedule a personalized demo with our product experts and see how Pixelize Tickets can transform your business processes.

30-minute live demo

Tailored to your business

Q&A with our experts

No obligation commitment

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