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Delight your customers with faster resolutions

The all-in-one support platform that helps your team track, manage, and resolve tickets without the chaos.

TF
Acme Corp
📊 Dashboard
🗂️ Kanban Board
📋 Ticket List
📈 Reports
⚙️ Options
👥 Team
Dashboard Overview
248
Total Tickets
All time
61
Open
Active
174
Closed
Resolved
13
Overdue
SLA breach
🕐 Recent Activity
HighLogin fails on Safari 17
AK
In ProgPayment gateway integration
SL
OpenExport to CSV feature request
PM
DoneUpdate onboarding email copy
NR

Everything at a glance — zero guesswork

Real-time metrics and visual analytics give your team instant clarity. Know exactly what's open, overdue, or at risk the moment you log in.

📊

Live Metrics

Total, open, closed, and overdue ticket counts update in real time — no refresh needed.

🥧

Status & Priority Charts

Pie and bar charts for status distribution, priority breakdown, and assignee workload in one view.

📌

Quick Access Lists

Recent Activity and My Tickets panels surface the most relevant tasks immediately.

📊 Analytics Overview
61
↑ 12%
Open tickets
13
↓ 2%
Overdue
174
↑ 24%
Closed
2.4d
↓ 0.5d
Avg resolve
Tickets by Priority
High
Med
Low
None

Work the way your team thinks

Switch between Kanban, List, and Table views instantly. Drag and drop tickets across statuses, browse cards, or crunch data in a spreadsheet-style layout.

🗂️

Kanban Board

Visual drag-and-drop workflow. Move tickets through Open → In Progress → Done with a single drag.

📋

List & Table Views

Card-based list for quick browsing, or a structured table view for power users who need dense data.

Kanban
ListTable
Open 3
Login fails on Safari
Bug
AK
New feature request
Idea
PM
In Progress 2
Payment gateway API
Feature
AK
Fix CORS error v2
Bug
PM
Done 5
Update email templates
Task
JT
Audit log page
Feature
RL

Data-driven decisions made easy

Export beautiful PDF or Excel reports. Monitor SLA performance, response times, and customer satisfaction metrics at scale.

📈
SLA Compliance Report
TicketAssigneePriorityResolve TimeSLA Status
Login failure
AK
Alex Kim
High2.4h
Met
API latency
SL
Sam Lee
Med1.2d
Met
UI glitch
PM
Pat Ma
Low4.5d
Breached
Payment error
SL
Sam Lee
High1.5h
Met

Everything your support team needs

From ticket creation to resolution, TicketFlow has every tool built in — no integrations needed to get started.

📩

Shared Inbox

Collaborate with your team on every incoming request from a single unified view.

Multi-channelLabels
🤖

Auto-Routing

Smart rules automatically assign tickets to the right agent based on skill or load.

Smart LogicQueues
📚

Knowledge Base

Empower customers to help themselves with a searchable, rich-text help center.

Self-serviceSEO
⏱️

SLA Tracking

Never miss a deadline with automated timers and breach alerts built into every ticket.

TimersAlerts
💬

Live Chat

Resolve issues in real-time with an integrated chat widget for your website or app.

Real-timeWidget
🔌

Integrations

Connect with Slack, Jira, Salesforce, and 50+ other tools your team already uses.

WebhooksAPI

Seamlessly move from issue to resolution

A streamlined, four-step process built for modern support teams who value speed and clarity.

1
📝

Create

Open a ticket with rich text, attachments, and due date.

2
👥

Assign

Route to the right team member and add watchers easily.

3
📊

Track

Monitor progress on the Kanban board in real time.

4

Resolve

Close the ticket and auto-log SLA status for reports.

Start resolving tickets smarter

Join thousands of teams using TicketFlow to track, manage, and close issues faster.

Trusted by 10,000+ support teams worldwide